Frequently Asked Questions

We offer a comprehensive range of services including auto software integration, custom web development, mobile app development (iOS & Android), cloud solutions (AWS, Azure, GCP), and automation consulting. Our expertise spans the entire software development lifecycle from concept to deployment and ongoing support.

Project timelines vary based on scope and complexity. Simple web applications typically take 4-8 weeks, while enterprise-grade auto software systems may require 3-6 months. We provide detailed timelines during our initial consultation and work in 2-week agile sprints with regular progress updates.

While our headquarters is in Toronto and we primarily serve Canadian businesses, we do work with international clients. We have experience working across time zones and can accommodate remote collaboration through video conferencing, project management tools, and regular communication.

We have deep expertise in the auto industry, serving dealerships, fleet operators, service centers, and automotive manufacturers. However, our software development capabilities extend to other sectors including retail, healthcare, finance, and manufacturing. Our auto industry focus gives us unique insights into connected systems and IoT integrations.

We offer flexible pricing models including fixed-price projects, time-and-materials engagements, and retainer arrangements for ongoing support. Pricing depends on project complexity, timeline, and resource requirements. We provide detailed proposals after our initial discovery phase, typically within 5 business days of our first consultation.

Yes, we understand that software development is a significant investment. We typically structure payments in milestones tied to project deliverables. For larger projects, we can discuss extended payment terms. Enterprise clients may also qualify for monthly invoicing arrangements based on resource utilization.

Scope changes are common in software development. We use agile methodologies that accommodate changing requirements. For fixed-price projects, we document scope thoroughly upfront and handle changes through formal change requests with transparent pricing. For time-and-materials engagements, changes are simply incorporated into the ongoing work.

Our tech stack includes modern frameworks and languages: React, Vue.js, Next.js for frontend; Node.js, Python, .NET for backend; PostgreSQL, MongoDB, Redis for databases; and AWS, Azure, GCP for cloud infrastructure. We select technologies based on project requirements, ensuring the best fit for performance, scalability, and long-term maintainability.

Absolutely. We specialize in auto industry integrations and have built connectors for major DMS platforms including CDK, Reynolds, Dealertrack, and others. We can also integrate with fleet management tools, diagnostic systems (OBD-II), CRM platforms, and other automotive software. Our auto-sync connectors ensure real-time data consistency across systems.

Security is paramount in our development process. We maintain ISO 27001 certification, implement encryption for data at rest and in transit, follow OWASP guidelines, conduct regular security audits and penetration testing, and comply with Canadian privacy regulations including PIPEDA. All our developers undergo security training, and we use auto-mated vulnerability scanning on every build.

Yes, upon project completion and final payment, you receive full ownership of the custom code developed specifically for your project. This includes all source code, documentation, and related assets. We retain rights only to any pre-existing frameworks or libraries we bring to the project, which are typically open-source or properly licensed for your use.

Yes, we offer flexible support packages including 24/7 monitoring, regular updates, security patches, and feature enhancements. Our enterprise clients enjoy dedicated account managers and guaranteed response times under 2 hours for critical issues. Support packages can be customized to your needs and budget.

Response times depend on your support tier and issue severity. For critical production issues, our enterprise clients receive responses within 2 hours, 24/7. Standard support requests are typically addressed within 4-8 business hours. We use a ticketing system that auto-matically prioritizes issues and notifies the appropriate team members.

Absolutely. Training is a critical part of every project we deliver. We provide comprehensive training programs including live sessions, video tutorials, documentation, and hands-on workshops. We can train administrators, end users, and technical staff based on their roles and responsibilities. Follow-up training sessions are available as part of our support packages.

We design all our solutions with extensibility in mind. Post-launch feature development can be handled through our retainer arrangements or as separate projects. We maintain detailed documentation of your system architecture, making it easy to add new capabilities. Many clients engage us for ongoing development sprints to continuously improve their auto software solutions.